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Recent Articles:

Q21067 INFO: Trustwave Spam Reporter for SEG Cloud

This article applies to: Trustwave Spam Reporter SEG Cloud  Question: What is Trustwave Spam Reporter? How can I install Trustwave Spam Reporter for my organization? Information: Trustwave Spam Reporter is an Outlook add-in that allows email users to report a message a...

Q20205 FAQ: Reporting spam and false positives to Trustwave

This article applies to: SEG Cloud   Question: How do I report spam and false positives to Trustwave?  How do I report threat URLs to Trustwave? Reply: There are two routes to report spam and false positives in SEG Cloud: False Positives False positives are valid messages...

Q20999 FAQ: What IP addresses do I need to allow for SEG Cloud to deliver incoming messages to my server?

This article applies to: SEG Cloud  Provisioning Question: What IP addresses will incoming mail from SEG Cloud come from? What IP addresses do I need to allow for SEG Cloud to deliver incoming messages to my server? What port will SEG Cloud connect on to deliver mess...

Q21058 INFO: Email not being delivered to Gmail

This article applies to: SEG Cloud Delivery to Gmail addresses Question: Why is mail to gmail "temporarily undeliverable"? Error message shown in SEG Cloud delivery log: 421-4.7.0 This message does not have authentication information or fails to pass authentication c...

Q21041 INFO: SEG Cloud Service Limits

This article applies to: SEG Cloud Question: What are the service limits for the SEG Cloud service? Information: The limits described below apply to all SEG Cloud customers. These limits are designed to maintain performance and stability of the SEG Cloud system for all customers...

Q21051 HOWTO: Suggested Inbound Delivery Cutover Procedure

This article applies to: SEG Cloud Provisioning Implementation or cutover for inbound email Question: What is the recommended procedure to begin sending inbound messages through SEG Cloud? Information: The suggested procedure is as follows: Retrieve the current DN...

Q21050 ERRMSG: 550 Mail refused by local domain enforcement policy

This article applies to: SEG Cloud Symptoms: Sending a message through SEG Cloud Message refused with SMTP response: 550 Mail refused by local domain enforcement policy Causes: The sender (MAIL FROM) and recipient (RCPT TO) of the message are both external...

Q20202 FAQ: Setting up blacklists or whitelists

This article applies to: SEG Cloud Question: How can I set up a blacklist or whitelist? How can I block mail from some addresses or servers? How can I make sure that mail from some addresses or servers is not blocked as spam?  Reply: Whitelists: To bypass spam checki...

Q21000 FAQ: What is the server address to send outgoing mail through SEG Cloud?

This article applies to: SEG Cloud  Provisioning Question: What is the server address to send outgoing mail through SEG Cloud? Reply: To send outbound mail through SEG Cloud, use the following server name: seg-outbound.trustwave.com...

Q20998 FAQ: What is the inbound MX record for SEG Cloud?

This article applies to: SEG Cloud  Provisioning Question: What is the MX record setting to deliver mail through SEG Cloud? Reply: Set your MX record as follows: 10    seg.trustwave.com Notes: You (the customer) or your DNS provider must make this setting. M...