INFO: What versions of Trustwave SEG, ECM, and SES are currently supported by Trustwave Technical Support?

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This article applies to:

  • Trustwave SEG/MailMarshal SMTP
  • Trustwave ECM/MailMarshal Exchange
  • Trustwave Secure Email Server/MailMarshal SES

Question:

  • What versions of Trustwave SEG/MailMarshal SMTP are currently supported by Trustwave Technical Support?
  • What versions of Trustwave ECM/MailMarshal Exchange are currently supported by Trustwave Technical Support?
  • What versions of Trustwave Secure Email Server are currently supported by Trustwave Technical Support?

Information:

Update: End of Support and End of Threat Protection dates have been deferred for 6 months from previously announced dates to minimize disruption during the worldwide outbreak of COVID-19.

  • End of threat protection updates previously announced for July 2020 is deferred to January 2021.
  • End of threat protection updates previously announced for March 2020 is deferred to September 2020.
  • End of Support previously announced in 2020 and early 2021 is deferred to February 2021.

Important: Support has now ended for all 32 bit versions of SEG.

 

The following tables show the currently supported versions, planned dates of termination of support, and support end dates for discontinued versions.

Note: In this article "supported" refers to full product support as defined in Trustwave support policy for the Marshal Product Line.

  • For versions that have passed the end of support, Trustwave can often provide advice to help customers resolve issues. However, Trustwave may recommend upgrade to a later version of the software.
  • Versions out of support do not receive component updates such as file type and unpacking updates.
  • If a reported problem requires remedial development work, Trustwave will usually provide a fix only for the latest product version.
  • Upgrades to the current versions of these products are always free of charge to customers with a current maintenance contract.
  • Automatic updates to Trustwave threat protection technologies for SEG (such as SpamCensor, Known Threats, YAE scripts) may be provided to some versions that are out of support. The table below lists this date separately. 

 

All versions earlier than those listed are out of support and do not receive threat protection updates.

Trustwave SEG/MailMarshal SMTP

Software Version

Release Date

End of Support

End of Threat
Protection Updates

10.0.0.1428

April 14, 2020

Active

8.2.4.11170

October 31, 2019

Active

8.2.3.11111

July 2, 2019

February 1, 2021

8.2.2.11949

February 14, 2019

February 1, 2021

8.2.1.11863

December 14, 2018

February 1, 2021

8.2.0.11849

December 6, 2018

Withdrawn
Customers should upgrade
to the latest 8.2.X

8.1.3.11605

September 13, 2018

February 1, 2021

8.1.2.11459

August 9, 2018

February 1, 2021

8.1.1.11276

June 28, 2018

February 1, 2021

8.1.0.11264

June 27, 2018

Withdrawn
Customers should upgrade
to the latest 8.1.X

8.0.7.11235

June 14, 2018

February 1, 2021

January 1, 2021

8.0.6.10796

March 6, 2018

February 1, 2019

January 1, 2021

8.0.5.10552

December 12, 2017

February 1, 2019

January 1, 2021

8.0.4.10434

November 7, 2017

February 1, 2019

January 1, 2021

8.0.3.10302

September 20, 2017

February 1, 2019

January 1, 2021

8.0.2.10224

August 11, 2017

February 1, 2019

January 1, 2021

8.0.1.10124

July 7, 2017

February 1, 2019

January 1, 2021

8.0.0.9997

June 20, 2017

Withdrawn
Customers should upgrade
to the latest 8.0.X

January 1, 2021

7.5.8.10121

July 7, 2017 

June 1, 2019

January 1, 2021

7.5.7.9061

October 4, 2016

February 1, 2019

January 1, 2021

7.5.6.8438

June 7, 2016

February 1, 2019

January 1, 2021

7.5.5.8150

March 3, 2016 

February 1, 2019

January 1, 2021

7.5.1.8064

December 8, 2015

February 1, 2018

January 1, 2021

7.5.0.8055

November 23, 2015

February 1, 2018

January 1, 2021

7.3.6.7949

September 15, 2015

February 1, 2018

September 30, 2020

7.2.3 through 7.3.5

 

Before
February 1, 2018

September 30, 2020

Trustwave ECM (formerly MailMarshal Exchange)

Software Version

Release Date

Discontinued Date

7.2.0.9773

March 7, 2017

Active

7.1.7.7380

January 12, 2015

February 1, 2019

7.1.6.6835

May 8, 2014

February 1, 2018

7.1.5.6478

December 17, 2013

February 1, 2018

 

Trustwave Secure Email Server (SES)

Software Version

Release Date

Discontinued Date

5.8.1.398

July 24, 2017

Trustwave SES 5.8 is supported by special arrangement only

5.8.0.361

May 30, 2016

Trustwave SES 5.8 is supported by special arrangement only

5.7.2.9723

May 1, 2013

End of support:
December 31, 2012
(except by special arrangement)

 

Notes:

For information about virus scanner plug-ins and reporting, see the Related Articles below.


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