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PRB: Engine errors or not starting after McAfee update to DAT 10000

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This article applies to:

  • McAfee for Marshal
  • Trustwave MailMarshal (SEG)
  • WebMarshal
  • Email Content Manager (ECM)

Symptoms:

  • Product Engine will not start
  • Virus scan errors observed with all items

Causes:

  • After update to the McAfee DAT update 10000 (the first 5 digit DAT), the new update is not properly saved.

Resolution:

To fix this issue:

  1. Stop all affected product engines, if they are running. This includes the MailMarshal/SEG, WebMarshal, and MailMarshal Exchange/ECM engines.
  2. Navigate to the DATFiles subfolder of the McAfee for Marshal installation (typically C:\Program Files\Trustwave\McAfee for Marshal\DATFiles)
  3. Delete all contents of this folder.
  4. Using the McAfee for Marshal interface, perform an update.
  5. Once the update is complete, start product Engines.

To contact Trustwave about this article or to request support:


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